SHIPPING POLICY

All orders within New York are processed, shipped and delivered within 10 business days.

All orders outside New York are processed, shipped and delivered within 10-15 business days.

Orders outside the United States are processed, shipped and delivered within 10-15 business days.

Orders are not shipped or delivered on weekends or holidays.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders are shipped Monday through Friday. The cut-off time for expedited shipping is 2:00 pm EST. Any orders placed using express shipping after 2:00 PM EST will ship on the following business day.

USPS does deliver to PO Boxes. USPS does not make deliveries on the weekend and all major United States national holidays. tesslo.shop is NOT responsible for weather-related delays.

In the event that we cannot ship your complete order, we will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.

Most orders are processed within 72 hours. After being processed below are the shipping timetables:

• USPS Ground arrives in 3-7 business days once shipped
• UPS 3 Day Air arrives in 3 business days once shipped
• UPS 2nd Day Air arrives in 2 business days once shipped
• UPS Next Day Air arrives next business day once shipped

INTERNATIONAL SHIPPING OUTSIDE THE USA

During checkout, select your country from the drop-down menu for specific pricing. Note, we cannot ship to international P.O. boxes.

Please be advised that due to customs restrictions some items cannot be shipped to certain countries. When this is the case you will see a message reading “No shipping quotes are available at this time”.

For a complete list of restricted items please visit: https://www.ups.com/ga/CountryRegs. Select the United States as the origin country and select your country as the destination, then click on ‘Prohibited or Restricted Commodities’ and ‘Show Regulations’ to view the complete list.

Orders shipped outside of the U.S. may take an additional 3-9 business days for processing depending on when your order is received at the UPS i-Parcel Facility.

WHAT IF MY ORDER IS DAMAGED IN TRANSIT?

If a product arrives damaged, contact us at +1 646-428-4719. If a product was damaged in transit, we will work with the carrier to try and rectify the problem.

WHAT SHOULD I DO IF MY ORDER STILL HASN’T ARRIVED?

Contact us immediately at +1 646-428-4719. We will work with the carrier to locate your package.

FABRIC TYPE

We do our best to source the exact fabric type and color/pattern of the item. However, there are circumstances when we cannot source the exact same fabric color/pattern on display. By purchasing an item from this store, you trust our judgment as bespoke fashion professionals to get the closest suitable alternative for you.

WHAT IF I NEED TO MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

Please call our customer service department at +1 646-428-4719 and we will be more than happy to help you with your order.

Customer service hours are Monday through Thursday 9:00am to 6:00pm & Friday 9:00am to 5:00pm Eastern Standard Time.